Refund policy

At Warehouses Choice, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return eligible items in accordance with this policy. Please review it carefully before initiating a return.

Returns
We accept returns for both defective and non-defective items. To be eligible for a return, items must:

  • Be unused and in their original condition

  • Include all original packaging, labels, and accessories

  • Be returned within the specified return window

Certain items may not be eligible for return, such as perishable goods, personal care items, or final sale products.

Return Window
You may request a return within 30 days of receiving your order. Returned items must be received by the store within this timeframe to qualify for a refund or exchange.

Exchanges
We accept exchanges for eligible items. If you wish to exchange a product for a different size, color, or model, please follow the return instructions and indicate that you are requesting an exchange. Replacement items will be shipped once the original item is received and inspected.

Restocking Fee
A 20% restocking fee will be applied to all non-defective returned items. This fee will be deducted from your refund. Restocking fees do not apply to defective, damaged, or incorrect items.

Return Method

  • All returns and exchanges are processed by mail.

Return Authorization & Instructions
All returns must be pre-authorized by contacting our support team. To request a return, please provide your order number and contact us via email or phone. You will receive detailed instructions, including the return address and how to prepare your item for shipment.

Return Label
Download, print, and use the free return label provided.

Return Process

  • Attach the free return label to your package.

  • Returns sent without following the proper process may not be accepted.

Return Shipping

  • Return shipping is free for all eligible items, including defective, damaged, or incorrect products.

  • We recommend using trackable shipping for all returns.

Return Process
Follow these steps to return an item:

  1. Contact support to obtain return authorization

  2. Pack the item securely in its original packaging

  3. Include all accessories, documentation, and the return authorization

  4. Use the prepaid return label provided, if applicable

Unauthorized returns may be refused or delayed.

Inspection & Eligibility
Returned items are inspected upon arrival. Items that do not meet eligibility criteria may be refused, delayed, or returned to the customer at their expense.

Refunds
Refunds are issued to the original payment method and are processed within 10 business days after the item is inspected. The refund will reflect any applicable restocking fees. You will receive a notification once the refund is issued. Please note that bank or payment processor delays may apply.

Original Shipping Costs
Original shipping fees are not refundable for non-defective items. Exceptions apply for defective, damaged, or incorrectly shipped items.

Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, report it within 48 hours of delivery. Include your order number and photos of the item. We will provide a replacement or full refund at no additional cost.

Non-Returnable Conditions
Items that are used, altered, or missing components or packaging cannot be returned.

Abuse of Return Policy
We reserve the right to refuse returns for suspected fraud or abuse. Excessive return activity may result in account restrictions.

Final Sale Items
We do not offer final sale items. All eligible products purchased from Warehouses Choice can be returned or exchanged according to our Return & Refund Policy, subject to the standard eligibility requirements.

Chargebacks & Payment Disputes
Before initiating a chargeback or payment dispute, please contact our support team. We aim to resolve all issues fairly and promptly.

Contact Information

Customer Support Hours: Monday – Friday: 9:00 AM – 6:00 PM (local time)
Support requests are typically responded to within 24 business hours.