Warranty Policy

Last Updated: November 24, 2025

At WAREHOUSECHOICE, we stand behind the quality and durability of our products. This Warranty Policy outlines your rights as a customer and explains the coverage you receive when you purchase products from our website. Our warranty terms are designed according to Canadian Consumer Protection laws, including applicable provincial regulations.

1. Policy Overview

This Warranty Policy applies to all eligible products purchased directly from:

WAREHOUSECHOICE
3-6870, 29e Av, Montreal, Quebec, H1T3H6, Canada

We provide a limited warranty on all eligible items covering manufacturing defects, material faults, or workmanship issues.
Our warranty is valid worldwide, meaning international customers are also protected.

This policy does not override your statutory consumer rights under Canadian law.
Where local laws offer stronger protection, those rights apply first.

2. Warranty Duration

Unless stated otherwise on the product page, all WAREHOUSECHOICE products come with a:

Standard 1-Year Limited Warranty

Coverage begins on the delivery date.

This warranty applies to all customers—

  • USA
  • Worldwide

3. What the Warranty Covers

Under Canadian law (Sale of Goods Act / Consumer Protection Act), every product must be:

  • Fit for purpose
  • Durable for a reasonable length of time
  • As described
  • Free from manufacturing defects

Our warranty covers:

  • Manufacturing defects

  • Material or component defects
  • Electrical or mechanical malfunction
  • Workmanship defects
  • Missing internal parts
  • Product not functioning as advertised
  • Premature breakdown not caused by customer misuse

If a defect appears during normal, intended use, WAREHOUSECHOICE will repair or replace the product at no cost.

4. What the Warranty Does NOT Cover

This warranty does not apply to the following:

  • Normal wear & tear
  • Cosmetic scratches after us 
  • Damage caused by accidents (drops, dents, impact)
  • Water or liquid damage
  • Damage from misuse, negligence, or improper installation
  • Unauthorized repairs or modifications
  • Use of incorrect voltage on electronic devices
  • Fire, flood, or natural disaster damage
  • Commercial or industrial use (if product is meant for home use)
  • Damage from shipping after customer misuse

Warranty also does not apply if:

  • Serial numbers or labels are removed
  • The product shows signs of tampering
  • The product was purchased from an unauthorized seller

5. Warranty Eligibility Requirements

To qualify for warranty service, the customer must provide:

  • Valid order number
  • Proof of purchase (email receipt)
  • Photos and/or videos showing the defect
  • A detailed description of the issue
  • Product must be purchased directly from WAREHOUSECHOICE’s official website

Warranty is not transferable and applies only to the original purchaser.

6. Warranty Claim Process

If you believe your product qualifies for warranty service, follow these steps:

STEP 1—Contact Us

Email our support team: info@warehouseschoice.com
Include:

  • Full Name
  • Order Number
  • Contact details
  • Photos/videos clearly showing the defect

STEP 2—Claim Review

Our team will review your claim within 3–5 business days (Monday–Saturday) and determine eligibility.

STEP 3—Approval/Denial Notification

You will receive an email confirming:

  • Warranty approval
  • Warranty denial
  • Additional information needed

STEP 4—Resolution Options

If approved, we will provide one of the following:

  • Free replacement
  • Free repair (if applicable)
  • Partial refund
  • Full refund (only when repair or replacement is not possible)
  • Store credit equivalent

7. Warranty Shipping Costs

Under Canadian Consumer Protection standards:

  • If the defect is manufacturer-related

WAREHOUSECHOICE covers 100% of the shipping cost (both ways if a return is needed).

  • If customer-caused damage

Return shipping is not covered, and the warranty is void.

International Customers

Worldwide customers receive the same warranty benefits.
However:

  • Replacement shipping is free
  • Return shipping may vary depending on region (only if product must be physically returned)

8. Warranty Void Conditions

Warranty becomes void if:

  • The product is misused or used outside intended purpose
  • Customer attempts unauthorized repair
  • Damage caused by negligence
  • Product altered/modified after purchase
  • Improper installation or assembly
  • Evidence of liquid damage or physical trauma

9. Inspection & Evaluation

Once we receive the returned product (if required), our Quality Control team will:

  • Inspect the product
  • Verify the defect
  • Evaluate the cause

If QC inspection shows:

  • The damage was caused by customer misuse → Warranty will be denied
  • The defect is manufacturer-related. → Warranty will be honored

10. Replacement, Repair & Refund Terms

Replacement

A new unit of the same model will be sent.
If unavailable, the customer may choose:

  • Comparable model
  • Store credit
  • Refund

Repair

If applicable, the product may be repaired at no cost.

Refund

Refunds are issued only if repair or replacement is not possible.

Refunds are processed within 10 business days (Monday - Saturday) after approval.

11. International Warranty Obligations

As a Canada-based company offering worldwide shipping, we follow:

  • Canadian Consumer Protection Act
  • UN guidelines for Cross-Border eCommerce
  • International warranty fairness standards

Every international customer receives the same defect-related warranty protection as Canadian customers.

12. Legal Rights under Canadian Law

This warranty is provided in addition to your legal rights under:

  • Canadian Consumer Protection Act
  • Competition Act
  • Sale of Goods Act (Provincial)

Under these laws, customers are entitled to goods that are:

  • Of merchantable quality
  • Fit for intended purpose
  • Durable for a reasonable time

Our warranty fully aligns with these legal requirements.

13. Policy Updates

WAREHOUSECHOICE reserves the right to update this Warranty Policy at any time.
Any changes will become effective immediately once posted on our website.
Customers are encouraged to review this policy periodically.

14. Contact Us

For warranty claims, support, or product-related concerns:

Business Name: WAREHOUSECHOICE

Address: 3-6870, 29e Av, Montreal, Quebec, H1T3H6, Canada

Email: info@warehouseschoice.com 

Phone: +1 (514) 574-2039

Business Hours: Monday - Friday 8:00 AM to 8:00 PM (GMT-05:00) Eastern Standard Time (Toronto).

Saturday 9:00 AM to 6:00 PM, (GMT-05:00) Eastern Standard Time (Toronto).

Our team is committed to ensuring your satisfaction and solving any issues quickly.