Frequently Asked Questions (FAQ)

Welcome to the WAREHOUSECHOICE FAQ page.
Here you’ll find answers to the most common questions about ordering, shipping, returns, payments, warranties, and more.

If you need help, feel free to contact us:

Email: info@warehouseschoice.com 

Phone: +1 (514) 574-2039

1. About WAREHOUSECHOICE

Who are we?

WAREHOUSECHOICE is a Canada-based global eCommerce brand offering premium home, lifestyle, outdoor, electronic, and comfort products with worldwide shipping.

Where are you located?

3-6870, 29e Av, Montreal, Quebec, H1T 3H6, Canada

Do you ship worldwide?

Yes! We ship to customers across the USA, Canada, Europe, the UK, Australia, Asia, the Middle East, Africa, and globally.

2. Ordering Questions

How do I place an order?

Simply add your desired products to the cart and proceed to checkout. Fill in your shipping and payment details to complete the purchase.

Do I need an account to order?

No. Guest checkout is available. However, creating an account helps you track orders easily.

Can I modify my order?

Orders can be modified within 24 hours if not shipped. After shipment, changes cannot be made.

3. Shipping & Delivery

Where do you ship from?

All orders ship from our warehouse in Montreal, Canada.

What countries do you ship to?

We ship worldwide.

What are your shipping rates?

  • USA → Free Standard Shipping (4–6 business days)
  • Worldwide → Flat Rate $3.99 USD (5–12 business days)

How long does shipping take?

  • USA: 4–6 business days (Monday - Saturday)
  • Worldwide: 5–12 business days (Monday - Saturday)

Delays may occur due to customs, weather, holidays, or carrier issues.

Do you provide tracking?

Yes. Tracking will be provided within 24–48 hours after dispatch.

Can I change my shipping address?

Yes, within 24 hours of order placement—unless the order has shipped.

4. Payment Questions

What payment methods do you accept?

We accept:

  • Visa, MasterCard, American Express
  • Discover, Diners Club, JCB
  • UnionPay
  • Shop Pay
  • PayPal
  • Google Pay

Is my payment information secure?

Absolutely. We use SSL encryption and PCI-DSS compliant gateways.
We NEVER store card numbers or CVV details.

Which currency will I be charged in?

Prices automatically convert to your local currency, but payments may process in the customers' local currencies depending on your region and payment provider.

5. Returns & Refunds

Do you accept returns?

Yes! We accept returns within 28 business days (Monday - Saturday) of delivery.

What product condition must be met for returns?

Items must be new, unused, undamaged, and in original packaging with all accessories.

Do you charge a restocking fee?

Yes. A 20% restocking fee applies ONLY for:

  • Wrong item ordered
  • Change of mind
  • Size/fit issues
  • Customer errors

No restocking fee for defective/wrong products.

Who pays return shipping?

  • Defective/Wrong items → FREE return shipping
  • Customer-fault returns → Customer pays actual return shipping

How long does a refund take?

Refunds are processed within 10 business days (Monday - Saturday) after return approval and inspection.

6. Cancellation Policy

Can I cancel my order?

Yes—within 24 hours of purchase.
 On—within, cancellation is not possible.

What if I ordered accidentally?

Email us immediately at info@warehouseschoice.com within the 24-hour window.

7. Warranty Policy

Do your products have a warranty?

Yes. Most products include a 1-Year Limited Warranty covering:

  • Manufacturing defects
  • Material issues
  • Workmanship defects

What is NOT covered by warranty?

  • Wear & tear
  • Accidental damage
  • Water damage
  • Misuse
  • Unauthorized repairs
  • Modification
  • Commercial use

How do I submit a warranty claim?

Email us: info@warehouseschoice.com
 Include:

  • Order number
  • Photos/videos of defect
  • Description of the issue

We respond within 3–5 business days.

8. Privacy & Data Protection

Do you sell my personal information?

No. We NEVER sell personal data for money.

Do you share data for advertising?

Only limited information may be shared with platforms like Google, Facebook, and TikTok—and you can opt out anytime.

What laws do you comply with?

We follow:

  • PIPEDA (Canada)
  • GDPR (EU/UK)
  • CCPA/CPRA (California)
  • Australian Privacy Act
  • International eCommerce privacy standards

Can I request to delete or access my data?

Yes. Email us yours, and we will process it within:

  • 30 days (GDPR/PIPEDA)
  • 45 days (CCPA/CPRA)

9. Order Issues

My package is marked delivered, but I didn’t receive it.

If tracking shows “Delivered,” we are not responsible for lost or stolen packages.
Check with neighbors, the mailbox, or the local courier.

My product arrived damaged or wrong.

Email us within 48 hours with photos/videos.
We will replace or refund free of cost.

My order is delayed.

Delays may occur due to customs, holidays, or courier issues.
Please allow extra time for international shipments.

10. Product Questions

Are product colors accurate?

We try our best, but screen displays may cause slight variations.

Do products come with instructions?

Most items include manuals or digital instructions.

Are items safe to use?

Yes, when used according to manufacturer guidelines.

11. Account & Security

Do I need an account to order?

No, but creating one gives better tracking and faster checkout.

Is my information secure?

Yes. We use:

  • SSL encryption
  • Secure servers
  • Verified payment processors
  • Strong data protection systems

12. Contact Information

For any issue, contact us:

Business Name: WAREHOUSE CHOICE

Address: 3-6870, 29e Av, Montreal, Quebec, H1T3H6, Canada

Email: info@warehouseschoice.com 

Phone: +1 (514) 574-2039

Business Hours: Monday - Friday 8:00 AM to 8:00 PM (GMT-05:00) Eastern Standard Time (Toronto).

Saturday 9:00 AM to 6:00 PM, (GMT-05:00) Eastern Standard Time (Toronto).